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FAQ

Answers frequently asked questions

  • Shower and faucet

    • Is it possible to place the JEE-O shower outside?

      All JEE-O showers are applicable inside and outside. Please note the shower is not frost-resistant. For use of the shower during winter time, we recommend the option 365 All Weather Frost Free. This means your outdoor shower can be used in comfort all year round, and is guaranteed to be frost-free at temperatures as low as minus 22°F.

    • Is draining of the JEE-O shower before winter time enough?

      No that is not enough. The JEE-O shower can be used outdoors but is not frost-resistant. If you want to be able to use the JEE-O shower throughout the year, you will have to take precautions to prevent it from freezing up. We recommend disassembling if you do not use it during winter time and store your shower frost-free.

    • Is it possible to install the JEE-O shower on cold water only?

      Yes, this is possible. Herewith it is important that both delivered flexible shower hoses has to be connected on the midblock and in the lower pole from two towards one waterworks proceed.

    • Is it possible to shorten the JEE-O shower?

      Yes, this is possible, with the exception of the JEE-O soho shower. All shower models with handshower can only be shortened at the lower part of the shower pole. All models without handshower can be shortened both at the lower part and the upper part.

  • Bath and basin

    • What is the weight of a bath? Is it heavy?

      No, the bath is not heavy. Depending on the model a JEE-O bath weights between 80kg and 150kg. It is always possible to place a bath without making constructive adjustments.

    • Is it possible to customize a bath or basin?

      No, unfortunately this is not possible, because they are made in determined moulds.

    • Is there a possibility that the colour of baths and basins fade after a while?

      No, they won’t fade. A solar filter is applied in the material DADOquartz and therefore UV has a minimal influence.

    • Is it possible to repair damages to JEE-O by DADO baths and basins?

      Yes it is possible to remove scratches, stains and light and superficial damages and restore the bath or basin to its original beauty. For light or superficial damage the surface can be restored by smoothing the surface with the abrasive side of green 3M ScotchBrite sponge and an abrasive household cleaner (like CIF). For deeper damage a repair kit is available to fill the damaged area.

  • Cleaning and maintenance

    • How should the JEE-O shower be maintained?

      We recommend to regularly maintain the shower after installation with JEE-O protect stainless steel cleaner.

    • How should the JEE-O shower head be cleaned?

      The showerhead needs to be cleaned as follows: - place the showerhead in acid detergent for 24 hours (no longer, no shorter) - rinse the showerhead with hot water - rinse the showerhead with cold water - dry the showerhead - maintain with JEE-O protect stainless steel cleaner

    • How could damages (for example scratches) to the JEE-O shower be repaired?

      Light damages like scratches can be removed with Peek. Peek is a polisher for stainless steel and available in  D.I.Y. shops. Please pay attention by brushing; always brush in the grate direction of the freestanding shower. This is not important for a polished version of the shower.

    • How should the baths and basins be maintained?

      We recommend to maintain the baths and basins regularly. Our baths and basin products can be readily cleaned with abrasive products like Scotisch bright and CIF / DADO cleaner. Take care to rinse the product’s surface thoroughly after cleaning.

      We recommend to regularly maintain the shower after installation with JEE-O protect stainless steel cleaner. Please use acid detergent to remove stains of chalk.

    • What to do with small damages and scratches?

      Small damages and scratches can be repaired by using hydrogen sandpaper. Herewith it is important that the sanding paper is use.

    • Which approach is recommended by repairing small damages and scratches on a bath or basin?

      - start by using fine grained aluminium oxide sanding paper with a grain size of 240. The area with the scratch can be sanded until the scratch has disappeared.  Make sure the sandpaper is wet frequently. - make the surface dry and check if the scratch is gone. - afterwards polish the surface with aluminium oxide sanding paper grain size 400. - than dry the surface. - finally maintain the bath or basin with the 3M ScotchBrite sponge that is delivered with the bath or basin.

  • Technical questions

    • What to do if the JEE-O shower model original-02-TH fluctuates with warm water and doesn’t get hot enough?

      Probable the hot and cold flexible hoses are not connected properly.

    • What should be done if only warm and no cold water is coming out of the shower?

      Check the length of the mark pieces coming out of the floor with the technical data sheet of the shower (which can be found on our website). The flexible hoses might be cracked.

    • What to do if barely water comes out of the shower and the ray sprays in several directions?

      It is important to decalcify the showerhead frequently with acid detergent, herewith you can prevent this problem.

    • What to do if the JEE-O shower model original-02-TH cannot be properly closed on both the head – and hand shower?

      Most probably the diverter is broken and should be replaced.

    • What to do if the JEE-O model fatline is drippling after using the shower?

      Please check if the showerhead of the model JEE-O fatline is placed horizontal.

  • Warranty

    • What is the warranty on JEE-O by DADO baths and basins?

      The warranty period is 25 years after the date of purchase. For the warranty terms and conditions we refer to the DADOquartz warranty on our website.

    • What is the warranty on the JEE-O showers and faucets

      The warranty period is two years after the date of purchase. For the warranty terms and conditions we refer to page 4 of the manual JEE-O shower on our website.

  • Other

    • Is there a showroom where I can see the JEE-O products?

      Please contact our retailers to see the JEE-O products in a showroom. These can be found on our website selected by country.

    • Where can I buy the JEE-O products?

      On our website you can see all the points of sales selected by country.

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